1. Who this policy covers
This Privacy Policy applies to Muki Connect, including its client administration area, accommodation concierge, property pages, catalogue, account sign-in features, support tools and related services (the “Service”). “Muki Connect”, “we”, “us” and “our” refer to the operator of the Muki Connect Service.
2. Information we process
Depending on how you use the Service, we may process:
- Account information, such as your name, email address, authentication details, account status and sign-in method. Passwords are stored as password hashes rather than readable passwords.
- Property and business information that you add, import or publish, including listing URLs, property names, descriptions, facilities, images, videos, contact details and host or manager profile information.
- Guest conversations and interaction data, including questions, AI answers, conversation activity, language selection and property-related interactions.
- Technical and usage information, such as device type, browser, operating system, timestamps, service activity and approximate network-derived location such as city, region or country when available. Muki Connect analytics are designed to use approximate location rather than GPS location.
- Support, security and account-control information, including password-reset activity, email verification, appeals, security events and administrative actions.
3. How we use information
We use information to provide and secure the Service, create and authenticate accounts, operate property pages and AI concierge features, personalize and translate experiences, import property information at your request, provide usage and activity information, detect abuse, communicate service and account messages, improve reliability, and comply with applicable legal obligations.
4. AI processing
When you use AI-powered concierge, translation or related features, relevant prompts, property information and conversation content may be processed by AI service providers used by Muki Connect. We aim to send only the information reasonably needed for the requested feature. AI-generated responses can be incorrect or incomplete and should not be treated as professional, legal, medical, financial or emergency advice.
5. Service providers and sign-in providers
Muki Connect relies on service providers to operate parts of the Service. Depending on the feature used, these may include Cloudflare for hosting, security and infrastructure; OpenAI and/or Cloudflare AI services for AI functionality; Resend for transactional email; and Google, Apple or Meta/Facebook when you choose a supported social sign-in option. Those providers may process information under their own privacy terms.
6. Cookies and local device storage
The Service may use secure cookies and browser storage to keep you signed in, remember settings, preserve drafts or conversation state, and support security and continuity. You can clear browser storage or cookies through your browser, but doing so may sign you out or remove locally saved state.
7. Sharing
We do not sell personal information. We may share information with service providers that help us run the Service, when you direct us to share or publish information, when required by law, or when reasonably necessary to protect the Service, our users or others from fraud, abuse or security threats.
8. Data retention and deletion
We retain information for as long as reasonably needed to operate the Service, maintain security, resolve disputes and meet legal obligations. Where account deletion is available, Muki Connect removes the account’s authentication record and associated tenant data. A non-login account identifier may be retained as a tombstone so permanent Muki account IDs are not reused; it does not preserve the deleted account’s email for sign-in.
9. Your choices
You may update information through the Service where controls are provided, choose whether to use social sign-in, and request assistance regarding access, correction or deletion of personal information. Guest-facing property information is controlled by the relevant Muki Connect client account.
10. Security
We use technical and organizational safeguards intended to protect information, including encrypted HTTPS connections, access controls, account isolation and secure authentication mechanisms. No online service can guarantee absolute security.
11. Children
The Service is intended for accommodation businesses, their authorized users and guests using accommodation-related concierge features. It is not designed as a service directed to children for independent account creation.
12. International processing
Our infrastructure and service providers may process information in countries other than the country where you are located. Where applicable, data handling remains subject to the protections and obligations required by relevant law.
13. Changes to this policy
We may update this policy as the Service changes. The “Last updated” date above shows the latest published version. Material changes may also be communicated through the Service where appropriate.
14. Contact
For privacy questions about Muki Connect, contact mukiconnect@gmail.com.